Privacy Policy
Last Updated: August 14, 2026
At Real Indian, a brand of Chamyal Textile Corporation, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use https://real-indian.in/, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Real Indian
Website: https://real-indian.in/
Brand: Real Indian
Business: Chamyal Textile Corporation
Email: support@real-indian.in
Phone: +91 798 223 4691
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Real Indian operates an online fashion and clothing store offering products including men’s clothing, women’s clothing, T-shirts, shirts, kurtis, dresses, suit sets, tops, bottom wear, and other apparel.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account, place an order, contact us, subscribe to our newsletter, or submit a form, we may collect:
- Full name
- Email address
- Mobile/phone number
- Billing address
- Shipping/delivery address
- Order details
- Product preferences
- Information you provide to customer support
- Information provided when requesting a return or exchange
- Any other information you voluntarily provide to us
Please do not provide sensitive personal information that is not required for your order or customer-service request.
2.2 Payment Information
When you make a payment, payment information may be processed by our third-party payment service providers.
We do not intend to store your complete debit-card, credit-card, UPI, banking password, or other sensitive payment credentials on our own servers.
Payment information is handled according to the privacy and security practices of the applicable payment provider.
2.3 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Pages visited
- Products viewed
- Referring website
- Date and time of visits
- Website interaction and usage information
- Cookies and similar technologies
This information helps us operate, secure, maintain, and improve our website.
3. How We Collect Information
We may collect information when you:
- Visit or browse our website
- Create an account
- Add products to your cart
- Place an order
- Make a payment
- Subscribe to our newsletter
- Contact customer support
- Request a return or exchange
- Submit a contact or other website form
- Interact with our website through cookies or similar technologies
3. How We Collect Information
We may collect information when you:
- Visit or browse our website
- Create an account
- Add products to your cart
- Place an order
- Make a payment
- Subscribe to our newsletter
- Contact customer support
- Request a return or exchange
- Submit a contact or other website form
- Interact with our website through cookies or similar technologies
4. How We Use Your Information
We may use your information for legitimate business purposes, including:
Order Processing
- Processing and fulfilling your orders
- Confirming your purchase
- Processing payments
- Arranging delivery
- Sending order and shipping updates
- Providing invoices and order records
Customer Support
- Responding to questions and requests
- Handling complaints
- Processing returns and exchanges
- Resolving order or delivery problems
- Providing information about products
Website Improvement
We may use information to:
- Improve website functionality
- Understand how visitors use our website
- Improve products and services
- Improve website security
- Detect technical problems
- Personalize the shopping experience where appropriate
Marketing
If you provide appropriate consent or where otherwise permitted by applicable law, we may use your contact information to send:
- New product announcements
- Special offers
- Discounts
- Promotional communications
- Newsletters
- Other relevant updates from Real Indian
You can unsubscribe from marketing communications at any time.
5. Cookies and Similar Technologies
Real Indian may use cookies and similar technologies to make our website work properly and to understand website usage.
Cookies may help us:
- Keep products in your shopping cart
- Remember preferences
- Improve website performance
- Understand visitor behavior
- Measure website traffic
- Improve our marketing and advertising activities, where applicable
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website functionality, including shopping-cart or checkout features.
6. Analytics and Third-Party Services
We may use third-party services such as analytics, advertising, payment, website hosting, security, communication, or delivery providers.
These service providers may process information on our behalf or independently according to their own privacy policies and applicable laws.
Where third-party analytics or advertising technologies are used, they may collect information about your interaction with our website through cookies, pixels, tags, or similar technologies.
7. Sharing of Personal Information
We do not sell your personal information.
We may share information when reasonably necessary with trusted third parties, including:
Payment Service Providers
Information necessary to process your payment may be shared with the applicable payment gateway or financial service provider.
Delivery and Logistics Partners
We may provide necessary information such as your name, phone number, delivery address, and order details to shipping or courier partners so that your order can be delivered.
Technology and Service Providers
We may use third-party providers for:
- Website hosting
- Website maintenance
- Analytics
- Email communication
- Customer support
- Security
- Fraud prevention
- Marketing services
Legal and Regulatory Requirements
We may disclose information when required or permitted by applicable law, regulation, court order, governmental authority, or lawful request.
We may also disclose information when reasonably necessary to prevent fraud, protect our rights, protect customers, or investigate security or legal issues.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Managing returns and exchanges
- Maintaining business and transaction records
- Meeting legal, tax, accounting, or regulatory obligations
- Preventing fraud and resolving disputes
- Protecting our legal rights
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request information about personal data we process
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related complaint or grievance
- Exercise other rights available under applicable Indian data-protection laws
India’s Digital Personal Data Protection Act, 2023 provides a framework governing the processing of digital personal data and includes requirements concerning notice, consent, and rights of individuals.
To exercise an applicable privacy right, please contact us using the details provided below.
11. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please understand that certain information may still need to be processed where required or permitted by law, or where necessary to complete an existing transaction or fulfill legal obligations.
12. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may contact you about products, offers, discounts, collections, and other updates.
You can unsubscribe at any time by:
- Using the unsubscribe option provided in promotional emails; or
- Contacting us at support@real-indian.in
Even if you opt out of marketing communications, we may still send essential transactional messages relating to your orders, payments, delivery, returns, or customer-service requests.
13. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms, payment providers, advertising services, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of those third parties before providing them with personal information.
15. Data Transfers
Some of our service providers may process information using infrastructure located outside your state or country.
Where personal information is transferred or processed by third parties, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or security safeguards.
16. Fraud Prevention and Security
We may process certain information to:
- Detect suspicious transactions
- Prevent fraud
- Protect our website
- Protect customers and users
- Investigate security incidents
- Enforce our Terms & Conditions
- Protect our legal rights and property
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
18. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.
Real Indian
A Brand of Chamyal Textile Corporation
Email: support@real-indian.in
Phone: +91 798 223 4691
Customer Support: Monday–Saturday, 10:00 AM–6:00 PM IST
We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.
19. Important Notice
This Privacy Policy is intended to provide a clear explanation of Real Indian’s general privacy practices. The actual information collected and services used by the website may vary depending on the website’s configuration, payment gateways, analytics tools, advertising services, hosting providers, cookies, plugins, and other third-party integrations.
Real Indian may update this policy when its services or data-processing practices change.